SHIPPING POLICY


Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Delivery time is around 2-6 working days in Europe and 5-14 days Worldwide. After receiving payment, it will take us 1 business days to process your purchase.
Once we have shipped it out, we'll send you an email notification of your order status
If you have any further questions please send an email to store@sailingmachine.com

Our shipping partners try to deliver your package multiple times. If you are not at home during the first delivery you will get a notification to make an appointment for a second delivery. If the second delivery fails too the package will be sent back to our warehouse and we will refund your money if you already made a payment.




RETURNS & EXCHANGE


You can return or exchange your items within 14 days of receiving your original order. Please kindly note that you have to responsible for the shipping cost of the item(s) which you would like to return or exchange. Costs for returning are only reimbursed (afterwards) if you have made a report of damage due to transport or incorrectly delivered items after receipt of the goods. Please make sure returning the articles in the original condition and packaging (if reasonably possible). So feel free to view the product as you would in a store.
Carefully remove the jacket or t-shirt from the package, put it on for a moment and feel if it 'feels comfortable' and see if it suits you, but please don't wear it for an hour.




MONEY BACK


Your money is automatically refunded back via the payment method you used to make the purchase:

Credit card:
If the payment was made using a debit or credit card, the money will be refunded to the bank account linked to the card.
First, you can report to us within 14 days after receiving your product at store@sailingmachine.com. Then you will be given another 14 days to return your product. Please make sure returning the articles in the original condition and packaging. Please carefully remove the items from the package, put it on for a moment and feel if it 'feels comfortable' and see if it suits you, but please don't wear it for an hour. You will receive an email confirmation when your return is received into our warehouse, after we have received your return it can take up to 14 days before your refund has been processed to your bank account. If you have any further questions regarding refunds, please contact our customer service by mail via store@sailingmahine.com.





  SHIPPING & RETURNES  

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